Terms of Service

1. Acceptance

By using the AIBender service you fully accept these terms. If you do not accept them, you may not use the service. By continuing to use AIBender after any changes you confirm your acceptance of the updated version.

2. Description of the service

AIBender is a SaaS platform that allows individual users and organizations to configure AI assistants (“moods”) with custom rules, tone and guardrails, to upload documents to use as a knowledge base, and to interact with third-party AI models (Anthropic Claude, OpenAI GPT, Google Gemini) through a unified interface.

3. Account

To use the service you must create an account using a valid email address or via Google OAuth. You are responsible for the confidentiality of your credentials and for any activity carried out by your account.

You must be at least 16 years old. You may not share the account with other people except within the limits provided by the Organization plan.

4. Plans and payments

• The service may be offered with free and paid plans. Up-to-date prices are published on the homepage.
• Payments are handled through Stripe. You can use BYO-Key mode (you provide your own AI provider API keys) or purchase prepaid credits.
• Subscriptions renew automatically unless cancelled at least 24 hours before renewal.
• Prepaid credits are non-refundable, except where required by law.

5. Acceptable use

It is prohibited to use AIBender to:

• Carry out illegal activities or activities contrary to public morality.
• Generate content that infringes copyrights, trademarks or other third-party rights.
• Generate disinformation, harmful deepfakes, or content that facilitates fraud, harassment or discrimination.
• Attempt to circumvent security limits, rate limits, or extract the system prompts of the AI providers.
• Reverse engineer the service or redistribute it without authorization.
• Violate the usage policies of the underlying AI providers (Anthropic, OpenAI, Google).

In the event of a violation we may suspend or close the account without notice and without refund.

6. User content

The content you upload (documents, moods, messages) remains your property. You grant us a non-exclusive, free and limited license to process it for the sole purpose of providing you with the service (indexing, sending to AI providers for response generation, storage).

You are responsible for the lawfulness of the content you upload: you must have the rights to do so and must not upload personal data of third parties without a valid legal basis.

7. AI output

Outputs generated by AI models may contain errors, inaccuracies or outdated information. They do not constitute legal, tax, medical or professional advice. You use the outputs at your own risk and are responsible for verifying their correctness before applying them. AIBender does not guarantee the accuracy, completeness or fitness of the outputs for a specific purpose.

8. Intellectual property

The AIBender software, the trademark, the logo, the design and the documentation are the property of the controller. No rights are granted to you beyond those strictly necessary to use the service under the terms described here.

9. Service availability

We strive to keep the service available but do not guarantee a specific uptime. We may perform scheduled maintenance or temporarily interrupt the service for technical or security reasons. Third-party AI providers may experience outages independent of AIBender.

10. Limitation of liability

To the extent permitted by law, AIBender is not liable for indirect damages, loss of profit, loss of data or business interruption. The maximum aggregate liability is limited to the amounts you paid in the 12 months preceding the event giving rise to the damage.

11. Account deletion

You can delete your account at any time from the settings. We may close the account in the event of a violation of these terms, with notice where possible. After deletion your data is removed as set out in the Privacy Policy.

12. Changes to the terms

We may update these terms. In the event of material changes we will notify you at least 15 days in advance by email or via a banner in the service. Continued use after the effective date constitutes acceptance.

13. Governing law and jurisdiction

These terms are governed by Italian law. The service is provided by Goutte d’eau S.r.l. For any dispute, the court of the controller’s place of business has exclusive jurisdiction, without prejudice to the mandatory rights of the consumer.

14. Contacts

For questions about these terms write to support@aibender.ai.